Yesterday I had day surgery at the Mater hostpital in Pimlico (Townsville).
It was great to see how orderly and calm the staff were and how smooth the workflow went.
I can't comment on the operation itself because I was under anaesthesia, but every other part of it went like clockwork. On admission I noticed a typo in my address - this was corrected in under than two minutes.
But here's the thing: All the filing, record keeping, box ticking - at least what I could see - was done the traditional way. i.e. in a paper based file. I never saw a nurse or doctor go near a computer terminal.
If anything, the nurses were under worked. They certainly had plenty of time to attend to patients.
Coincidence?
It was great to see how orderly and calm the staff were and how smooth the workflow went.
I can't comment on the operation itself because I was under anaesthesia, but every other part of it went like clockwork. On admission I noticed a typo in my address - this was corrected in under than two minutes.
But here's the thing: All the filing, record keeping, box ticking - at least what I could see - was done the traditional way. i.e. in a paper based file. I never saw a nurse or doctor go near a computer terminal.
If anything, the nurses were under worked. They certainly had plenty of time to attend to patients.
Coincidence?
